From the very first contact with your Company - over the phone - we have been really impressed with the level of service. Your interest and concern to ensure that we had not only the correct product but also the right measurements, helped to convince us to place an order.

The pads fit exactly to what is an antique table, where each end differs, but not to the naked eye. Our previous set, purchased when you were based in Sloper Road, Cardiff, lasted well until we sold that table - and they have gone with it. We are sure that this new set will serve us equally well for the next 30+ years.

I am just writing formally to confirm safe delivery and receipt of the table pads which I ordered from you, and to say how delighted I am not only with the finished product - they fit perfectly - but also with the extreme efficiency in which the matter was dealt with by yourself and the assistance rendered in getting the order to us in what I can only assume was virtually 'record time'. Your assistance was most appreciated and I will have no hesitation whatsoever in recommending your firm to friends.

My table pads duly arrived on Wednesday, as promised, and I am very pleased with them. I should like to thank you for the professional manner in which you have overseen the whole transaction, from my initial enquiry to the final receipt of goods. I cannot recall ever being dealt with so promptly and courteously. From the first communication I knew that I was in good hands. Your customer satisfaction rating must be very high indeed! I am not normally moved to comment on such things, but I think good news is worth sharing! I will certainly recommend your table pads.

I've only just used the table pads as the table took longer to come than expected, and I was so pleased with the product that I had to let you know. Your brochure definitely does not do them justice as they look and feel so much nicer than I expected. In terms of quality and practicality they are a fantastic product

May I take this opportunity to say how delighted we are with the set of Table Pads for our new Ercol Dining Table and with the excellent service given to us. The pads fit precisely and we can now use the table without incurring damage to the top etc., and may they last as long as the table. I would certainly recommend your goodselves to any person who may wish to buy your products.

We are delighted with the order, we could not be more pleased with your service, in the way that you and you team dealt with our queries and questions throughout.

Not only will we recommend you to a series of friends that will be joining us over the Xmas period but we would like to recommend your Company through Facebook or in some other way so do please let us know.

Kindly let your MD have a personal copy of this email with our grateful thanks.

We just cannot wait to reveal the green baize side when 'bringing out the cards' either on a Sunday after dinner or when our friends opt for Texas Hold-Em.